Overview
At Asan Libas, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet our return requirements, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange, the item must be:
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Unworn and unused
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In its original condition
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Free from stains, perfume, makeup, or any other marks
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Returned with the original packaging and tags attached
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Accompanied by proof of purchase or order details
Items that do not meet these conditions may not be accepted for return or exchange.
Non-Returnable Items
For hygiene and product-quality reasons, the following items cannot be returned or exchanged:
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Items that have been worn, washed, or altered
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Items with removed or damaged tags
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Items that have been stained, damaged, or used
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Customized or specially altered products
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Items returned after the applicable return period
Sale or discounted items may be subject to specific return or exchange conditions. Please check the product or sale terms before placing your order.
Proof of Purchase
To complete a return or exchange, we may require your order number, receipt, or other proof of purchase.
Please contact us before sending any product back. Do not send your purchase back without receiving return instructions from Asan Libas.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.
We may ask you to provide clear photographs or videos of the product and packaging so that we can review the issue.
If the issue is confirmed to be our error, we may offer a replacement, exchange, or refund according to the circumstances.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will be processed using the applicable refund method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping and delivery charges may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged item.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet:
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Check your bank or payment account again.
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Contact your bank or payment provider, as processing times may vary.
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If you still have not received your refund, contact us at the email address provided on our website.
Sale Items
Sale and discounted items may have different return or exchange conditions.
Unless otherwise stated on the product or sale page, sale items may be eligible for exchange but may not be eligible for a refund.
Exchanges
We may offer exchanges for eligible products if the item is defective, damaged, incorrect, or if an approved size exchange is available.
The replacement item must be available in stock.
If you would like to request an exchange, please contact us with your order number and details of the item you wish to exchange.
Shipping Returns
Please contact Asan Libas before returning any product so that we can provide you with the correct return instructions.
Unless the return is due to an error on our part, the customer may be responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless the return is caused by an error made by Asan Libas.
We recommend using a trackable shipping service when returning an item. Asan Libas cannot guarantee that a returned item will be received if it is sent without tracking.
Return Inspection
All returned products are inspected before a refund or exchange is approved.
If the returned item does not meet our return requirements, we may reject the return and send the product back to the customer.
Need Help?
If you have any questions about our Refund and Returns Policy, please contact us through the contact information provided on asanlibas.com.
We reserve the right to update or modify this Refund and Returns Policy when necessary.
